Delete your data

By using the Delete Request and Opt-out Platform (DROP), you agree to the following terms of use (Terms).

Use of DROP

By submitting a deletion request through the DROP Site, you consent to disclosure of your personal information to data brokers for purposes of processing your deletion request pursuant to Civil Code sections 1798 and 1798.99.80 et seq. unless or until you cancel your deletion request. Additionally, you acknowledge that data brokers receiving your deletion request will delete any non-exempt "personal information," as defined in Civil Code section 1798.140(v), which pertains to you and was collected from third parties or from you in a non-"first party" capacity (i.e. through an interaction where you did not intend or expect to interact with the data broker).

Before submitting a deletion request, you will be required to verify you are a California “resident,” as defined in Section 17014 of Title 18 of the California Code of Regulations as that section read on September 1, 2017. Verification is confirmed through a state contracted third-party vendor, currently California Identity Gateway or Login.gov.

If you are unable to confirm your California residency through these verification service providers, you may request review of your residency classification pursuant to Section 7622 of Title 11 of the California Code of Regulations.

In addition, you will be prompted to provide personal information, such as name, date of birth, and email address, which is voluntary. You must only provide true and accurate information about yourself through the DROP Site.Inputting personal information about multiple people in the same request is prohibited. Information received will be used and disclosed to facilitate your request to delete and opt-out of the sale/sharing of your personal information maintained by data brokers registered with the Agency. The more personal information you provide, the greater the likelihood of registered data brokers finding the personal information they maintain about you and deleting that information.

Data brokers are required to process deletion requests at least once every 45 days beginning August 1, 2026. Your submission of personal information through DROP is governed by the Agency’s Privacy Policy which is incorporated into these terms by reference.

Prohibited uses

While using DROP, you agree you will not:

• (a) use DROP for any fraudulent, unlawful, or prohibited purpose;
• (b) impersonate any person or entity or misrepresent your affiliation with any person or entity;
• (c) interfere with or disrupt the operation of DROP, or the servers or networks used to make DROP available, including threatening the integrity or security of DROP;
• (d) restrict, disrupt, interfere, or inhibit any other person from using DROP; or
• (e) reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to DROP.

Aiding another person with their request

You are only permitted to aid another consumer with their deletion request if that person has authorized you to do so and you meet the requirements described in 11 CCR § 7001(d). In addition, the consumer must first have their residency verified as described in the Use of DROP section above. When aiding a consumer with their request, you or the consumer must disclose your full name, email address, and trade name if you are a business through DROP when prompted. In submitting information on behalf of another person, you certify that you have authorization to do so and that the information you provide is true and correct. Inputting personal information about a person who has not authorized you to submit a deletion request on their behalf is prohibited.

Links

DROP may contain links to other websites and access to content and services of third parties, including verification services provided by our contracted vendors (Third Party Content). We exercise no control over such Third-Party Content and the Third-Party Content is governed by the respective third party’s website terms and conditions. We do not control any Third-Party Content and are not responsible for its accuracy, completeness or legality. By using this Site, you acknowledge and agree that your use of any Third-Party Content is at your own risk.We shall not be liable for any damages arising from your reliance on or use of such Third-Party Content.

Disclaimer

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE AND TO THE EXTENT ALLOWED BY LAW, DROP, AND ALL CONTENT PROVIDED ON OR THROUGH DROP, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that use of DROP will be uninterrupted, error free or secure, or that all defects will be corrected.

Limitation of Liability

IN NO EVENT SHALL THE AGENCY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUTATIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, DROP OR ANY CONTENT PROVIDED ON OR THROUGH DROP.

Entire Agreement; Waiver and Severability; GOVERNING LAW

These Terms, which incorporate the Privacy Policy and the Notice on Collection, contain the entire agreement between you and the State governing your use and access of DROP. The failure of the State to exercise or enforce any rights or provisions in these Terms shall not constitute a waiver of such right or provision. If any part or provision of these Terms is found to be unenforceable, such part or provision may be modified to make the Terms as modified legal and enforceable. The balance of the Terms shall not be affected. The laws of the State of California, United States, shall apply to any disputes arising out of these Terms or DROP.

Revision of Terms

The Agency may revise the Terms and the Privacy Policy at any time without prior notice. The revised Terms and Privacy Policy will be effective upon posting and we will update the “Last Updated” date at the top of the page. We encourage you to review the Terms and our Privacy Policy at regular intervals to keep up to date. Your continued use of this Site after the Last Updated date means that you accept the Terms, the Privacy Policy, and any updates.